Mbali is currently the BGR counselor, where she provides ongoing Psychosocial support to the participants of the program. She also plays a key role in the BGR Scholarship program. Mbali holds a Bachelor of Arts in Psychology, Language & Communication Studies, and Sociology from the University of the Western Cape, along with postgraduate studies in Linguistics at the University of Cape Town and Psychology at Cornerstone Institute.

During her academic journey, she was actively involved in mentorship programs, supporting first-year university students in their transition from high school to reduce dropout rates. Additionally, she has experience working with NGOs focused on children’s well-being and advocating for adolescent health.